Carmondean Medical Group Carmondean Health Centre, Livingston, EH54 8PY | Tel: 01506 836300

Appointments

Booking an Appointment

Extended Hours: Tuesday and Thursday 7.15 am–8.00 am
(Appointment required – Extended Hours is not a walk-in service).


Routine Surgery times: Monday to Friday 8.30 am—5.30 pm.

The receptionist is available to deal with your enquiries between 8.00am and 6.00pm on Monday to Friday .

For urgent problems out with these hours, please contact
NHS 24 (Tel 111).

Appointments can be made either in person at the Reception Desk or by calling 01506 836300 (select option 2 from the menu) during practice hours (8 am to 6 pm).

Our main practice number is 01506 836300 – the special call management facilities allow us to deal with calls to this number more quickly, especially at busy times.


When making an appointment Face to Face or by phone with a Doctor, Nurse Practitioner or Nurse you will be asked for the following information:

a) Why are you wanting to see Doctor/Nurse today (the more information you can give the better it is).
b) How long have you had the problem(s).
c) A day time telephone number.

The practice has implemented an appointments system whereby most of the time is reserved for appointments made that day. This makes it much easier for patients to be seen at short notice and helps to reduce appointment wastage by non-attendance.

A small number of appointments are kept available for review appointments at the GPs discretion but whenever possible you are asked to ‘phone on the day you wish to be seen.

You have the right to express a preference for a particular doctor or nurse. We will comply with such requests subject to availability.

Standard appointments are normally for a maximum of 10 minutes. If you feel that you will need more time than this, please ask the receptionist for a longer appointment.

Non-urgent advice: Notice

If you have more than one problem to discuss, please tell the doctor this at the start of your appointment so that the most important problem can be dealt with first. If it is not possible to deal with several complex problems during a single consultation you may be asked to make a further appointment(s) to deal with less pressing issues.

We do try to run appointments to time which you will appreciate that we have no way of knowing in advance what problems will be presented during surgery. Some problems do require immediate attention and may result in subsequent appointments running late. Your understanding when this happens is appreciated.


Telephone Appointments

Tel: 01506 836300 (option 2)

Do you need to see the Doctor or just talk to them? 

If you think that your problem can be dealt with by phone without Face to Face contact then please ask for a Telephone Consultation Appointment.

You will be given an appropriate time when the Doctor or Nurse will call you back – please ensure you give us an up to date and correct phone number and if this ia a mobile number that your phone is switched on and not on silent.

We will continue to run our ‘Extended Hours Surgery’ between 7.00 and 8.00 am several mornings per week which can be booked in.


Did Not Attend (DNA) Policy

We understand that on occasions a patient may forget to attend an appointment they have booked. We are also aware that there is an increasing demand for GP/Nurse/Phlebotomy appointments and repeatedly missed appointments puts further strain on our service. We wish to deal pro-actively with repeated non-attendance in order to ensure adequate provision for all our patients.

Therefore if you miss more than 3 appointments in a 12 month period without notifying us in advance then we reserve the right to remove you from our Practice List and you will then be required to register at another Practice.