Carmondean Medical Group Carmondean Health Centre, Livingston, EH54 8PY | Tel: 01506 836300

Did Not Attend (DNA) Policy

We understand that on occasions a patient may forget to attend an appointment they have booked. We are also aware that there is an increasing demand for GP/Nurse/Phlebotomy appointments and repeatedly missed appointments puts further strain on our service. We wish to deal pro-actively with repeated non-attendance in order to ensure adequate provision for all our patients.

Therefore if you miss more than 3 appointments in a 12 month period without notifying us in advance then we reserve the right to remove you from our Practice List and you will then be required to register at another Practice.